How we work?

You can benefit of 3 free individual or family sessions (via telephone, email, chat or video session) with a professional counselor from our team. You can also choose to join a support group and get free group sessions. After these sessions are over, you will discuss with your counselor how to continue your work together.

The free support sessions are made possible by the financial aid of the Central European Initiative and our other partners.

Calls to Kabinet.bg hotline are free of charge for you.

Our hotline is operated by counselors-coordinators, who will listen to what you kindly share and will help you schedule a support session with a counselor in the most preferred date, time and way to connect.

Online psychotherapy is psychotherapy which is performed from a distance and with the help of device connected to the internet. Recently this way of communication is becoming popular, because it has some undoubted advantages:

• It saves time from commuting to and from;
• It provides access to psychotherapy in native language to people who live outside the country or in isolation in small towns and villages;
• It provides the comfort of therapy in your own home.

In the Covid-19 pandemic situations and quarantine the online psychotherapy became a crucial method for all in need to receive professional support.

It is not mandatory. It is necessary that you have a computer, laptop, tablet of smartphone that is connected to the internet. The link that you will get by is the entrance for the video meeting and it will open an internet page. You will have the option to install an application or just proceed directly on the web browser.

Yes, you can use the services of Kabinet.bg via a device of your own choice. The telephone sessions are conducted via telephone, the online meetings through a virtual video-meeting of Google Meet and we also work through e-mail or chat, in case this is the most convenient way for you.

Our teams of counselors is built of professional psychotherapists, social workers and psychotherapists in training, working under supervision. They have rich and profound experience in various psychotherapeutic domains, in different psycho-social modalities and have worked with various social groups and problems. Learn more about the team in the section About us.

We will direct you to the most suitable for you and your need counselor. We will do this according your initial inquiry, by carefully assessing your needs, availability and preferences for date and time.

Yes, you will be directed to a counselor after assessing your needs and you will work with her/him.

The length of the session depends on the type of counselling support you have choosen and we have confirmed – individual, family or group support. The individual sessions are 45 minutes each, the family sessions are 90 minutes and group sessions are also 90 minutes.

Bulgarian is the native language of all counselors at Kabinet.bg, but we also provide support in English, French, German, Russian, and Turkish. If you want to communicate in a language different than Bulgarian, please notify us in the initial inquiry.

Yes, upon additional discussion with the counselor and mutual agreement, it is possible that some of the sessions are conducted live. For more information please call 00359 800 20 202 or reach to us via the above mentioned ways.

Please follow our News section, where we will publish information about upcoming groups or contact us via the abovementioned ways to share your willingness and interest to work with a group. In case we schedule your group work, you will have a specific number of sessions for free in the respective support group.

Not necessarily - our emergency psychotherapy and emotional support are provided for free to all in need during the pandemic situation, war and global crisys.

We are here to listen to all your concerns and the feelings you share, we will provide support for all your reactions to the new situation and the Covid-19 crisis. About everything related to the medical data, measures and procedures, our counselors will only be able to redirect you to the official and basic Coronavirus and Covid-19 information sources in Bulgaria.
The services of Kabinet.bg do not include opinion, information and consultations on medical problems, diagnosis, issues and questions. If you need urgent medical help, you need to call 112 (or check the governmental information on coronavirus.bg).