General terms

Online Platform Kabinet.bg ("we", "us" or "our" ) managed by the "Bulgarian Society for Psychoanalysis and Group Analysis" (BSPGA), Association registered ZULNC in Bulgaria, working for public benefit, EIK 176609841, is a platform (the "Platform" ) . for remote psycho-social support and psychotherapy from professional Consultants ( psychotherapists; psychotherapists in training working under supervision; and social workers ) through various forms of online consultations, giving information, conversations about psycho-social support and psychotherapy.

НOur psychotherapy services are provided through the Kabinet.bg Platform - online ( by e-mail or as video conferences ), live in Sofia, and/or by phone - by professional psychotherapists; psychotherapists in training working under supervision; and social workers ( "Consultants" ). We enter into contact with you ( "User" ) at your request and to provide you with psychotherapeutic support ( "Services" ).

By using the Kabinet.bg Platform, you accept the rules set forth in these General Terms and Conditions and our Privacy Policy. You will be required to accept these terms as part of registering on the Platform and when using our services. You may not use our Services if you do not agree to be bound by these Terms.

In the conditions during, on and immediately after the situation of the Covid-19 pandemic, the Kabinet.bg Platform provides free psycho-social support and psychotherapy from professional consultants ( psychotherapists; psychotherapists in training working under supervision; social workers ), through various forms of online consultation, conversations and psychotherapy. Online psychotherapy is psychotherapy that takes place remotely, using a device connected to the Internet or a telephone connection.

All Consultants who provide Services through the Kabinet.bg online Platform are professional psychotherapists; psychotherapists in training working under supervision; or social workers from the BSPGA team, fully responsible for the Services that each one of them provides, and are trained or are in the process of training and work under supervision according to the general standards for training, practice and supervision of the profession of psychotherapist in Bulgaria (in the Bulgarian Association of Psychotherapy ) and in Europe ( of the European Association of Psychotherapy ), with experience in various psycho-social and psychotherapeutic methods. Consultants work according to the rules of the Code of Ethics of BSPGA.

The services are provided in one of the languages practiced by the Consultants (Bulgarian, English, French, German, Russian, Turkish, etc. ).

Kabinet.bg services do not include providing opinions, information and consultations related to medical procedures related to Covid-19, diagnosis or referral to medical units for testing and treatment of patients with the virus and our Consultants will only be able to provide guidance to the official information available to the public at any given time in relation to the virus.

For us, the complete confidentiality and privacy of your data and the protection of your personal data is of the utmost importance. We are committed to ensuring adequate protection of the personal data you provide to us through the online tools we use for our work. The sessions are not recorded and take place in conditions of confidentiality. Their content is confidential and general data can only be used for educational/scientific purposes after the prior written consent of the user.

The platform was created to remotely serve the needs of users in a situation of social distancing, isolation and the impossibility of a live meeting caused by Covid-19 or for reasons of geographical distance. In addition to years of experience with live individual and group therapy, our Counselors are trained and experienced in telephone, email and video conferencing. Under certain circumstances, it is possible for some of the sessions to be held live, upon additional agreement.

You can reserve your appointment for a consultation with our professional consultant:

• by calling the toll-free number and working hours published on Kabinet.bg;
• by filling out a registration form on Kabinet.bg ( at any time );
• by writing in the chat ( with working hours with a Consultant in real time, published on Kabinet.bg );
• by emailing us at info@kabinet.bg ( at any time ).

The initial telephone conversation with you, determining your needs and scheduling a session with our Consultant can last up to 25 minutes. We will listen to your needs and shared feelings such as stress, frustration, sadness, fear, anger, pain, loneliness, confusion, etc., supporting you in realizing that all emotions are a normal part of responding to the unfamiliar and shocking situation of a crisis during a pandemic.

After determining what you need and a convenient time and method for consultation, you will receive a call to schedule a phone session or an email within up to 2 days with further instructions and a "login" link for an online session with a Consultant.

Each user is entitled to 3 free sessions ( by phone, email, or as a video conference) with a professional therapist, with a frequency determined by the Consultant with whom the user works. After the expiration of the number of free sessions, your work is subject to additional negotiation with the Consultant with whom you work.

One session with our Psychotherapist Consultant lasts 45 minutes.

You have the option to choose a consultation with our Consultant by phone. Up to 3 phone sessions lasting 45 minutes are free for you.

You have the option to choose a consultation with our Consultant by email. Up to 3 email sessions (letter exchanges) are free for you.

In order to optimally conduct the consultation with our Consultant, the Platform works with session scheduling and video conferencing. The online tools we use are among the most common and do not require the User to download applications and specialized software. The user receives a link on their email, which is the "login" for the session and opens as a standard web page for you to use through the web browser on your computer, tablet or mobile phone.

You can use the online services of the Kabinet.bg Platform through a device of your choice - a desktop computer, laptop, tablet or smartphone. The only prerequisite is that you have access to a good internet connection.

The Kabinet.bg platform also provides an opportunity for group therapy online or live in a group led by professional Consultants.

You can join an announced group within the designated group registration period on the Kabinet.bg online platform, "News" section:

• by calling a free phone with a number and working hours published on Kabinet.bg;
• by filling out a registration form on Kabinet.bg (at any time);
• by writing in the chat (with working hours with a Consultant in real time, published on Kabinet.bg).

After stating your desire for group work, within up to 5 business days you will receive a call or email with further instructions and/or a "login" link for an initial online meeting-interview for group inclusion.

Each user who joins a group is entitled to a predetermined number of free group sessions. One group session lasts 90 minutes.

Places in the groups are limited and access to them is offered until the available places are exhausted.

All Consultants who provide Services through the Kabinet.bg Platform are professional psychotherapists; psychotherapists in training working under supervision; or social workers from the BSPGA team, fully responsible for the Services that each one of them provides, and are trained or are in the process of training and work under supervision according to the general standards for training, practice and supervision of the profession of psychotherapist in Bulgaria (in the Bulgarian Association of Psychotherapy ) and in Europe ( of the European Association of Psychotherapy ), with experience in various psycho-social and psychotherapeutic approaches. Consultants perceive and work according to the norms and rules of the Code of Ethics of BSPGA.

In addition to years of experience in live individual and group therapy, our Counselors are trained and experienced in telephone, email and video conferencing. They have also undergone specialized training to address mental health issues and distress during social isolation, pandemic, etc. Covid-19 challenges.

When you make your inquiry on the Kabinet.bg Platform in a convenient way for you ( by phone, registration form or chat ), and it is determined what you need, you will be directed to a specific consultant with whom you will work every time.

The specific consultant you will work with is determined by the coordinators in the platform after analyzing your needs and possible free hours.

In the conditions during, on and immediately after the situation of the Covid-19 pandemic, the Kabinet.bg Platform provides free psycho-social support and psychotherapy up to 3 individual sessions (of 45 minutes each) or 3 group sessions ( of 90 minutes each ) for anyone in need.

Calls to the Platform's phone line, with a number published on Kabinet.bg, are free for you.

Ensuring a stable internet connection during virtual sessions is your responsibility

Anyone over the age of 18 who can be served in the languages offered on the platform is eligible to express interest in the free sessions and receive a free consultation, regardless of where they live and whether they are in life circumstances complicated by Covid-19 or not.

The number and frequency of the free sessions that each User will receive will be further specified between him and the Consultant with whom he will work, according to the User's individual needs and the Consultant's capabilities, and the User is entitled to up to 3 free individual sessions ( of 45 minutes each ).

The free sessions are suitable for medics, medical staff and health mediators on the front line of the health system during Covid-19, users in quarantine, users who have passed the disease or experienced a loss, users in vulnerable and disadvantaged communities, and anyone, who needs counseling and support.

For remote psychotherapeutic assistance for your child, parents accept the General Terms and Conditions on behalf of their children aged 0 to 16 years and together with their children aged 16 to 18 years.

For the successful provision of the Services, it is necessary for You to:

• You observe the appointed day and time for the scheduled virtual meetings or telephone sessions and, in case of impossibility to contact, notify your Consultant;
• You provide 45 ( or 90 for a group session ) minutes to yourself in privacy and tranquility for the duration of the session;
• You inform your Consultant of any current, side or unexpected effects and difficulties you experience;
• To speak one of the languages practiced by the Consultants ( Bulgarian, English, French, German, Russian, Turkish ).

By accepting the general conditions, you declare that you have been notified and agree to the following:

• You understand that the Services offered by are performed remotely and are not medical psychiatric services. You are also advised that at the discretion of the Consultants and in relation to a particular area of additional activity, you may be referred to medical professionals.
• You understand and agree that the Counselors offer quality psychotherapeutic care, according to the highest standards of the profession according to the standards of BSPGA, BAP and EAP, and that your problem will be addressed in the most professional way, but without guarantees of complete relief of the suffering.
• You understand that it is your responsibility to monitor your condition and to seek medical attention for symptoms of Covid-19, if complications arise and to refer to relevant specialists if necessary.
• You are aware that the remote connection may encounter certain force majeure circumstances such as equipment, telephone lines or internet failure and in certain cases pre-arranged sessions may be rescheduled for another day, time or Consultant.
• You use the Kabinet.bg Platform under the terms of our Privacy Policy and these General Terms and Conditions only personally and to receive consultation for yourself or your child, over whom you exercise parental rights or are his guardian.

Kabinet.bg services do not include providing information and consultation related to medical procedures related to Covid-19, diagnosis or referral to medical units for testing and treating patients with the virus. You expressly and specifically confirm that you bear all responsibility for monitoring your health condition and that, in case of need, you will seek and request medical assistance.

The Consultants' services that you receive through the Kabinet.bg Platform are not intended to provide emergency medical assistance. If you need emergency medical help, you should call 112 ( or your regional emergency number ) or go to the nearest emergency room.

Some problems are not suitable for remote provision of psychotherapy services, such as acute and severe mental distress, suicidal thoughts or attempts, or antisocial behavior.

In order to use the Services, you will need to provide some data. Personal information will be collected, processed, stored, disclosed and destroyed in accordance with applicable EU law and our Privacy Policy .

You expressly agree that you assume personal responsibility for using the Kabinet.bg Platform and the Services and that use is at your own risk.

We will listen to your needs and shared feelings such as stress, frustration, sadness, fear, anger, pain, loneliness, confusion, etc., supporting you in realizing that all emotions are a normal part of responding to the unfamiliar and shocking situation of a crisis during a pandemic. Our Counselors are trained and experienced and have undergone specialized training to address mental health issues and distress during times of social isolation, pandemic and other challenges. If you do have complaints regarding the Platform Services, you can share them at complaints@kabinet.bg and we undertake to respond within the limits of what is possible and the standards of our profession.

We have the right, at our sole discretion, to modify, add or delete parts of these Terms at any time in the future. We will notify you of such changes at each subsequent login to the Kabinet.bg Platform. If, after notification of such changes, you continue to use the Platform and/or the Services, it will mean that you acknowledge those changes and agree to be bound by the revised Terms incorporating those changes.

We use the personal data you provide us only in accordance with our Privacy Policy